Customer Reviews

New to the brand? See what our customers say about us

Do you have a review you would like to share? Email it to us via our contact form, thanks a lot in advance!

"Let me please compliment the quality of your customer service: BEST EVER!!!!!!!! Compared to Nars, Harrods and likes: they are an absolute nightmare to address issues, but with you, it is always a pleasure, THANKS A LOT!"
Julia M.

"RBR is maybe the best cosmetic brand of the year for me."
Sehyee K.

"My RBR products arrived today and they are beautiful. Thank you so much Rouge Bunny Rouge, you helped the eco conscious, cruelty opposed vegan in me to keep looking polished and pretty."
Jana K.

"Customer Service at RBR is superb! I ordered with shipping to the U.S., however, I have the address wrong by one number. I used the contact form to inform the customer service with the correct info. I received a reply fairly soon and a solution to my problem. Thank you. I'm loving your product! Please keep up the good work!"
Yen-juei C.

"Simply excellent, exquisite. There is no comparison to any other products I had treated my face with, and yap…. that baby happens to be exposed to lots of marvellous yet….costing the earth products. Rouge Bunny Rouge… Hello lover!"
Ania J.

"The customer service has been a wonderful experience and I'm in love with my RBR products. Cannot wait to place another order soon and many more to come!"
Faridah M.

"I’m just learning about your brand but very impressed with both the quality and service; look forward to growing my RBR collection!"
Rebekah C.

"I love love LOVE my purchase (my first) RAW GARDEN is exquisite and the little porcelain gifts are adorable! Thank you so much!"
Donna P.

"I don’t think I have ever experienced such fine, efficient and caring service from any store before. It’s always such a pleasant surprise especially considering Rouge Bunny Rouge is my favourite brand of all time! Again, thank you so very much, and I look forward to many future purchases with you!"
Anne B.

"Can I also say I think your branding is amazing. So whimsical and luxurious and just leaves you wanting more. I'm so excited by the products!"
Sinéad C.

"I am impressed with your customer service, which is something highly valued and increasingly rare. I am also impressed with the eyeshadows and lipstick that I ordered!"
Lori M.

"The stellar RBR customer service is borderline unbelievable. Thank you again for your amazing efforts."
Linda S.

"I just want to say BRAVO to this line of make-up! I've been using it now for 6 years and I absolutely love it!!! The feeling is also mutual in many of my friends and family who tried my make-up as well! Thank you, it is a truly different, high quality line!"
Violetta L.

"I am extremely impressed with the level of customer service that RBR offers, and I intend to recommend the brand to everyone I know."
Ann G.

"I just wanted to say that Rouge Bunny Rouge has been absolutely wonderful. I've let those on makeupalley and reddit makeupaddiction know the great service I've had. I look forward to buying more from this company in the future."
Janice C.

"Just wanted to thank you for the super fast delivery to the U.S. and for the great selection of foundation samples! I have been wanting to try this foundation and find the right shade for me and now I can! :) Thank you again. I absolutely LOVE your products!!"
Jacki S.

"I hope I can come back in the future again and have the pleasure to shop at your store, it remains one of the most special and high quality brands in my eyes."
Anne B.

"That is excellent customer service. I look forward to placing future orders. Thank you, Rikki"
Rikki R.

"I’ve tried a lot of high-end cosmetics, but RBR products are absolutely incredible. Especially the Witchery mascara, it’s genius!"
Sahar L.

"Thank you for everything, especially the wonderful products and the fabulous customer service."
Bonnie S.

"For me your perfumes are fantastic, magic, elegant ... for unusual women ..."
Alicja I.

"I'm trilled with your excellent service, it goes beyond my expectations, I'll keep ordering from you by sure!"
Patricia H.

"I''ll try the beautiful look "through the looking glass" - I really appreciate the effort you put into your website: the "looks" section is fun and inspiring!"
Camilla B.

"I just wanted to let you know, that I got my RBR order today, 5 eye shadows. I love each and everyone of them. [...] And I was so surprised that I ALREADY got my order (I didn't realize it's EXPRESS shipping), AMAZING! You are THE BEST! And I will wear my RBR make-up with pride!"
Aldona K.

"I just received my first Rouge Bunny Rouge order today and was very happy with your service and quick delivery."
Saara K.

"You have such good customer service, and I would not hesitate to shop with you again!"
Emily R.

"I've received my order and I'd like to say thank you so much! I'm very happy with your products, I just fell in love and admire them! And thank you so much for the samples of your foundation, they're wonderful!"
Mariya C.

"I want to thank you for prompt and great service. It was pleasure to order from RBR. I will gladly order from your store again."
Olga A.

"Thanks so much for the quick response! You are fabulous!"
Nina X.

"Thank you so much for all your help. I have heard so many great things about your cosmetics and I am very excited to start using them myself."
Melisa H.

"I received my package yesterday, everything is so luxurious and beautiful. I will make a look today because I cannot wait to use my products. Thank you very much for your excellent service."
Rosy

"I'm so pleased with your amazing customer service. Thank you for your prompt reply."
Khadija A.

"I take this opportunity to say that I appreciate your excellent customer service (in addition to the great products): when I placed my first order with your website a few weeks ago, I was very pleasantly surprised to receive the generous loose glitter pigment samples."
Alice V.