Customer Service

Cookie Policy


Cookies are text files containing small amounts of information which allow our site to recognise your device and are downloaded to your device when you visit a website if you agree to the site doing so. Cookies are then sent back to the website on each subsequent visit, or to another website that recognises that cookie.

Cookies are useful because they allow a website to recognise a user’s device and are widely used in order to either make websites work more efficiently, let you navigate between pages, remember your preferences, and generally improve your user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

Our site uses cookies to distinguish you from other users of This helps us to provide you with a better experience when you browse our website and make improvements. Some of the cookies we use are "analytical" cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third-party websites. Please note that our advertisers and affiliates may also use cookies, over which we have no control.

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies and download them onto your device when you log on to our site. If you don’t want to allow us to download any cookies onto your device, simply click the link below.


If you don’t change your browser settings and continue to use our site, we will assume that you consent to us continuing to download cookies onto your device.

Whether or not you allow us to download cookies is up to you, but if you choose to disable cookies by changing your browser settings, our website and its features may not necessarily work in the same way or produce the same personalised experience. If you delete all of your cookies, you will have to update your preferences with us again. If you use a different device, computer profile or browser you will have to tell us your preferences again.

You can find more information about cookies at: and


A list of our cookies is set out at the end of this Cookie Policy. We use the following cookies:

Strictly Necessary Cookies – These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas. Without using these cookies, services you have asked for such as shopping baskets or e-billing cannot be provided. 

Functionality Cookies – These cookies remember choices you make to improve your experience. These cookies are used to recognise you when you return to our website. They allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features such as greeting you by name. They can also be used to remember changes you have made to text size, fonts and other parts of our website that you can customise. They may also be used to provide services you have asked us for, such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. 

Tracking, targeting or Advertising Cookies - These cookies collect information about your browsing habits. These cookies record your visit to our website, the pages you have visited and links you have followed. They are used to deliver adverts which are more relevant to you and your interests, to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. They are also used to track whether you have clicked through to our website from one of our affiliate’s websites so that we can manage our affiliate networks. 

We will use this information to make our website and the advertising (including product recommendations) displayed on it more relevant to your interests. These cookies are also placed by third parties (including advertising networks) with our permission. These cookies remember that you have visited our website and the pages you have visited, and this information is shared with other organisations such as advertisers and may be used to deliver adverts to you on third party websites or applications (or via email where you have consented to this) based on your online activity. 

Please also see our Privacy Policy for further information about the cookies we use in respect of analytics and targeted advertising tools. 


There are opt-out schemes which allow you to opt-out from receiving targeted advertising from third parties who are members of those schemes: 

Network Advertising Initiative – Please visit 
EDAA – Please visit for further information 
You can find more information about cookies at: and


 You can find more information about the individual cookies we use and the purposes for which we use them in the table below.

Cookie Name Purpose Further information
Magento CART The association with the customer's shopping cart.
Magento CATEGORY_INFO Stores the category info on the page to load pages faster.
Magento COMPARE The items in the customer's Compare Products list.
Magento CUSTOMER_AUTH Indicates if the customer are currently logged in to the store.
Magento CUSTOMER_INFO An encrypted version of the shopper's customer group.
Magento EXTERNAL_NO_CACHE Indicates if caching is disabled or enabled.
Magento FRONTEND The customer's session ID.
Magento GUEST-VIEW Determines if guests can edit their orders.
Magento LAST_CATEGORY The last category visited by the shopper.
Magento LAST_PRODUCT The most recent product viewed by the shopper.
Magento NEWMESSAGE Indicates whether a new message has been received.
Magento NO_CACHE Indicates if the cache can be used to store information.
Magento PERSISTENT_SHOPPING_CART A link to information about the shopper's cart and viewing history.
Magento RECENTLYCOMPARED Items recently compared by the shopper.
Magento STF Information on products the shopper has emailed to friends.
Magento STORE The store view or language chosen by the shopper.
Magento USER_ALLOWED_SAVE_COOKIE Indicates if the shopper allows cookies to be saved.
Magento VIEWED_PRODUCT_IDS The products recently viewed by the shopper.
Magento WISHLIST An encrypted list of products added to the shopper's wishlist.
Magento WISHLIST_CNT The number of items in the shopper's wishlist.
Webserver userLocation Unclassified Expiry: Session
Webserver PHPSESSID Preserves user session state across page requests. Expiry: Session
Google Analytics _utm.gif Logs details about the visitor's browser and computer. Expiry: Session
Google Analytics _utma Collects data on the number of times a user has visited the website as well as dates for the first and most recent visit.. Expiry: 2 years
Google Analytics _utmb Registers a timestamp with the exact time of when the user accessed the website. Used to calculate the duration of a website visit Expiry: Session
Google Analytics _utmc Registers a timestamp with the exact time of when the user leaves the website. Used to calculate the duration of a website visit. Expiry: Session
Google Analytics _utmt Used to throttle the speed of requests to the server. Expiry: Session
Google Analytics _utmz Collects data on where the user came from, what search engine was used, what link was clicked and what search term was used. Expiry: 6 months
Facebook fr Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Expiry: 3 months
Facebook tr Pixel tracker. Expiry: Session
Alexa atrk.gif Used to track and report visitor information to the Alexa analytics service. Expiry: Session
Alexa _asc Used to track and report visitor information to the Alexa analytics service. Expiry: Session
Alexa _auc Used to track and report visitor information to the Alexa analytics service. Expiry: 1 year